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  Public Ticket #654436
Ads not appearing
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  • Sarah started the conversation

    My sidebar ads do not seem to be showing every time my website is viewed — my husband said he could not see them on his work computer, and I was at a trade show a few weeks back and the same thing happened at a trade show a few weeks ago, when a colleague pulled my site up on her laptop. Is there something that needs to be updated, some box I need to check, or perhaps some code to input? Please advise & thanks for your help with this! Sarah

  •  177
    John replied

    Hi Sarah,

    Thanks for contacting us.

    Clarify if the ads were showing before and kindly ensure that the theme and required plugins are updated.

    Let me know if the problem persist. I\'m happy to help.

  • Sarah replied

    Thanks John. They are showing up on some monitors but not apparently on others. I hope that helps! thank you, Sarah

  •  177
    John replied

    Hi Sarah,

    The ads seem to show just fine on my end. and we never heard this issue happening before.

    So these ads sometimes show up and sometimes don\'t?

    It\'s kind of hard to debug if it\'s not happening every time. I\'m going to need to you to check this on several different devices and browsers. See if you can some samples and find out the criteria where the ads not showing.

    Regards.

  • Sarah replied

    Thanks so much! I will get you device/browser info of when this happens.