The VC builder is supposed to come with Hellen. Perhaps it has changed its name to WP Bakery. I can't use any of its templates because when I try to activate it from within WP, I get a 504 timeout.
WPBakery Page Builder (the new name for Visual Composer) is packed in Hellen. Could you please provide me your login credentials (in a private reply) so that I can see why it wasn't working on your site? For me and other clients, things still go right.
Kind Regards, Cuong Tran
WordPress lover. My Profile
I don't understand- the theme as purchased was supposed to include the visual builder. Are you saying that it's not as included, as represented?
If you go to Dashboard > Plugins, you'll see WPBakery Page Builder installed & activated. You can also use the builder actually. That means it's included/bunched in the theme.
The only thing you couldn't is activating a direct license of the builder.