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  Public Ticket #1626962
builder
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  • brianbcarter started the conversation

    The VC builder is supposed to come with Hellen. Perhaps it has changed its name to WP Bakery. I can't use any of its templates because when I try to activate it from within WP, I get a 504 timeout.

  •  94
    Cuong replied

    Hi brianbcarter,

    WPBakery Page Builder (the new name for Visual Composer) is packed in Hellen. Could you please provide me your login credentials (in a private reply) so that I can see why it wasn't working on your site? For me and other clients, things still go right.

    Kind Regards, Cuong Tran

    Wordpress lover. My Profile

  •   brianbcarter replied privately
  •   Cuong replied privately
  • brianbcarter replied

    I don't understand- the theme as purchased was supposed to include the visual builder. Are you saying that it's not as included, as represented?

  •  94
    Cuong replied

    Hi brianbcarter,

    If you go to Dashboard > Plugins, you'll see WPBakery Page Builder installed & activated. You can also use the builder actually. That means it's included/bunched in the theme.

    The only thing you couldn't is activating a direct license of the builder.

    Wordpress lover. My Profile