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  Public Ticket #1361830
Revolution Slider / WP bakery activation
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  • Claudia Bätcke started the conversation

    Hallo,

    I am trying to activate the revolution slider and the wpbakery in wordpress. In terms of the revolution slider, it keeps asking me after the purchase code. I have entered it, but it is not accepted. Then I get a screen where it says that I do not need to do anything if the Revolution slider was bundled. When I am trying to activate wp bakery, I get to a screen saying "No license found".
    I am confused.
    I might have activated both in another page, but I have deactivated all the plugins and then deleted wordpress, so I should not have any issues because the license is only available for one domain.

    Can you help me, please?

    All the best,

    Claudia

  •  171
    John replied

    Hi Claudia,

    To clarify the theme comes with those two plugins bundled in.
    You do not need a license to use them. If you are asked for one then please ignore that message and use the plugins as they will work fine.

    Another thing to clarify is that if you need the latest version i.e. you need to update those two bundled plugins then you will need to purchase them separately to have you own license.

    If you have a license for any of the two then uninstall the one that came bundled with the theme and install the one you bought. Then activate that one.

    Hope this clears things up.

  • Claudia Bätcke replied

    Hallo John!

    Thanks a lot,
    that was indeed helpful. I got both plugins to work and am ignoring the messages about updating or registrating them. :-)

    On a different note - which might sound quite stupid - but I have tried to change the content of the "photography" header / footer, but it seems as if there is really no menu where I can do that. The tagline of my page was imported automatically, but not my site title. I did figure out how to insert a header bakground/image, though, or to replace it with a logo image. I also entered a header text under "customizing header", but without success.
    Any idea what is wrong?

  • Claudia Bätcke replied

    It's once more me... This is again about the plugins. I cannot get the visual composer (wp bakery) to function. Under firefox, it is unable to save the changes, under chrome, it can save them, but once I update the page, they are lost and I am back to the old version. It really drives me mad.
    Not sure if this is more a browser problem or a wp bakery problem. I cannot update wp bakery to the newest version since the license came with the wp theme.
    (I am running wp 4.9.1.)
    Any ideas?

  •  171
    John replied

    Hi Claudia,

    1) About the first issue, could you maybe give us a screenshot of that text on the site you are trying to change. A direct link to a page with this would help clarify.

    2) About the issue with visual composer, we would have to test this on your site to see if we can identify the cause. You can respond with temporary admin access - username password with admin privileges - so that we can check this out from the backend.

    Thanks.