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  Public Ticket #1114324
Mobile Menu
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Comments

  •  3
    brianrossen started the conversation

    My client has a ZTE axon 7 phone and the mobile menu is being wonky: https://drive.google.com/file/d/0B4H2bMSu8ppwbDBNdjdMRHgyaTQ/view?usp=drive_web It's working fine on my iPhone however. Any idea why it's not smoothly popping the menu in place once tapped?

  •  34
    Cuong replied

    Hi Brian.

    Thank you for your feedback. We'll test your site on mobile with some different non-iOS devices to see. iOS is the ideal environment to test but may some different devices use different browsers (and each one has its own behaviour)

    We'll let you know about this issue ASAP.

    Kind Regards,

    Cuong Tran

    Wordpress lover. My Profile

  •  3
    brianrossen replied

    Do you have an idea of how long it will take to resolve this issue with the menu? I just want to give my client an accurate timeframe. Thank you.

  •  2
    jamilmawani replied

    We have the same problem on our Android Chrome as well. =(

    If I long press the menu button, the menu stays... if that helps the troubleshooting...

  •  34
    Cuong replied

    Hi Brian & Jamil,

    We're working on this and will try to resolve this within 1 - 2 days.

    Thank you for your patience. We know that your issues are our issues.

    Kind Regards,

    Cuong Tran

    Wordpress lover. My Profile

  •  34
    Cuong replied

    Hi Brian & Jamil,

    Apologize for the delay because we have to fix some minor more issues.

    This function is working well now.

    Cheers

    Wordpress lover. My Profile

  •  3
    brianrossen replied

    Wow, it works perfect now. Thanks for the quick turnaround!

  • ivayloslavkov replied

    Hi guys,

    Same problem here (Google Chrome Browser for mobile devices). Tested on Android 4.2.2. It's working fine on Android 4.4.2. using Google Chrome and Default Browser. Also working fine on Android 5.0.1. using Google Chrome. 

    How can I fix that? 

    Thank you in advance! 

  •  34
    Cuong replied

    Hi ivayloslavkov,

    I think market share of people who uses Android 4.2x version will be decreased day by day so don't worry about this. Hellen supports all modern browsers but we can not serve all like IE9, old Android..

    Kind Regards,

    Cuong Tran

    Wordpress lover. My Profile